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Each Cue 1 video showfile contains video content and a programmed Qlab 5 file. Video outputs have to be mapped in the settings on your show computer. Ensure video outputs are setup correctly, and make sure the test patters at the beginning of the file are outputting correctly.

If you’re having particular issues with the content in your showfile please email our team below

Mapping Projector / Display Outputs in QLab 5

Mapping your projectors or display outputs correctly in QLab 5 is essential for smooth video playback. Here's how to map them:

Step 1: Open QLab and Set Up Your Show

  1. Launch QLab 5 on your computer.

  2. Download and open the Cue 1 Showfile

Tip: Make sure your projectors or external displays are connected to your computer before proceeding.

Step 2: Open the Video Settings

  1. In the QLab workspace, click the cog in the bottom right of the window and locate the Video tab.

  2. Click on the Output Routing button

  3. Assign your device to the related video routes.

Step 3: Configure the Output

  1. Click on the "Video Outputs" tab within the Video Settings menu.

  2. Ensure that the desired video outputs are assigned to the Related Stages.

Step 3: Test the Output

Once you've set up your outputs, test them by running the video cues in QLab. Verify that the content appears on the correct displays or projectors.

Basic Video Troubleshooting in QLab 5

If you're experiencing issues with video playback in QLab 5, follow these troubleshooting steps to resolve common problems.

QLab Crashes or Freezes During Video Playback

If QLab crashes or freezes during video playback:

  • Update software: Make sure you’re using the latest version of QLab 5. If not, update your software to avoid bugs that may have been resolved in newer versions.

  • Check hardware: Ensure your computer meets the minimum system requirements for video playback in QLab.

  • Consult the QLab website for specific issues